SEARCH FOR THE CHIEF OPERATING OFFICER
Our Mission Statement: Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities and hope.
Strategic Vision Overview
Habitat for Humanity North Central Connecticut (HFHNCC) strategic vision (2021-2024) directly connects to Habitat for Humanity International’s vision. Still, it is also simultaneously connected to a vision at the community and neighborhood level. To advance HFHNCC from the ground level, we will ask bold, essential questions, imagine new futures, and craft new ideas. In order to achieve our vision, we have three major strategic pillars of focus: Expansion, Community Engagement and Wealth and Equity Building.
- Expanding Our Footprint and Impact: Working collaboratively and in a spirit of service, we will connect with local partners and stakeholders to strengthen affordable homeownership and neighborhood revitalization efforts in Hartford and Tolland Counties
- Deepen Community Engagement: We are moving beyond being a home builder only. We are an equity builder and neighborhood revitalization partner. Our goal for 2024 is that the communities within which we work, and organizations with whom we partner, will see Habitat as a necessary partner in a community based, family centered, catalytic economic strategy. Together, we can fuse our volunteer constituencies that include homeowner applicants, counseled clients, board members, churches, companies, individuals, donors, to re-frame what’s possible with a shared approach, talent, and resources, creating a community that families (not just Habitat’s) desire to call home, developers seek to build, and community outcomes follow.
- Building Wealth & Equity: U.S. homeowners have average net wealth 400% higher than of renters with similar demographics and earnings, and home equity represents largest proportion of wealth (34.5%) for U.S. households. Habitat affiliates help homeowners build equity by keeping cost of homeownership affordable for low-income families, so that homeowners can begin to accrue equity immediately. We are committed to ensuring mortgage payments are no more than 30% of a homeowner’s income.
About Habitat for Humanity North Central Connecticut (HFHNCC)
HFHNCC serves 18 to 25 families annually and builds/rehabs 10 to 12 homes per year. Our operating budget is $5.5 Million, with a full-time staff of 20 and four part-time. For eight (8) consecutive years, HFHNCC has been awarded the Best Place to Work award, as well as designated 4 Star rating by Charity Navigator for the same period. In addition, HFHNN won the Department of Energy’s Innovation Award in 2020 and 2022.
The Chief Operating Officer will report directly to the CEO and will provide key leadership at Habitat for Humanity North Central Connecticut for families services, development, and financial management, as well as ensure operational excellence in all program areas—Volunteer Engagement, Neighborhood Engagement, Construction, Land Acquisition, Procurement, Deconstruction, and ReStore. The COO works with all program departments to maximize their effectiveness, providing a key leadership role to enable the organization to serve more families in an efficient way. The COO will be a strong manager and creative problem solver who is committed to and enthusiastic about the mission of Habitat for Humanity North Central Connecticut.
Chief Operating Officer Key Roles
Strategic and Organizational Leadership
COO will work in close partnership with CEO and senior leadership team to implement the strategic plan for organization; oversee implementation of department goals and financial management.
- Engage within and outside the organization as a visible and accessible leader, embracing and modeling behaviors that reflect its core values and its cultural emphasis in the following areas: empathy, collaboration, engagement, mission-focus, and communication.
- Direct the strategic vision in its fiscal strategies, financial policies, and information technology practices.
- Monitor, measure, and report on operational matters (e.g., issues, opportunities, plans and achievements) to the CEO and Board.
- Mitigate issues to ensure appropriate governance and compliance with applicable laws, regulations, bylaws, policies, and procedures.
- Build organizational and staff capacity, develop processes ensuring organization runs smoothly and continue to promote teamwork across t diverse aspects of HHNCC core programming and functions.
Program and Financial Management
The COO will lead a variety of interrelated teams to achieve the organization’s mission and create a financially sustainable model for long term operations and build the organization’s capacity.
- Support all aspects of program operations including Homebuyer Services, Affordable Mortgage Solutions, Community Land Trust, Real Estate Development, Construction, and ReStores.
- Develop and refine a system for tracking and reporting on all aspects of operational processes and service programming.
- Oversee processes for budgeting, forecasting, reporting, internal controls, and risk management. Ensure compliance with all audit requirements.
- Develop strong program and fiscal control for assessing risk associated with organizational strategies and growth opportunities.
- Oversee the execution of the fiscal year plan; hit production goals and budgets for housing programs and achieve revenue and net income goals for ReStores in a high-cost market.
- Provide support to Family Services programming in close partnership with Family Services Director.
- In collaboration with Director of Development, ensure fundraising goals are met; continue to expand on our ability to grow private and business funding/donation sources to support HFNCC’s impact.
The COO will develop, empower, and maintain high-performing teams and coach other leaders to develop their own leadership capabilities.
- Ability to provide strong leadership to staff in all operational departments. Direct responsibility for providing leaders to three Department Directors (Finance, Development, and Family Services) and other individuals as designated in coordination with the CEO.
- Provide leadership and guidance, specifically in goal setting, resource management, and effectively support team and personnel problem solving
- Foster the professional development and productivity of each staff member toward the achievement of individual, team, and organizational goals.
Desired Knowledge, Skills, and Abilities
- Mission Oriented: Believes in Habitat’s mission and values and considers them as a framework for all professional decisions.
- Transparent communicator: authentically and actively listens, able to gain confidence and trust of others through honesty and accountability with all stakeholders (internally and externally) and across all levels.
- Highly inclusive: Demonstrates high emotional intelligence and leads by example.
- Results Oriented: Ensures adherence to established timelines and budgets, always seeking operational improvement. Committed to positive experience for families who participate in building process.
- Senior management experience: including leading, inspiring and managing a diverse staff.
- Strong business acumen: Ability to drive results; embraces change and strives for continuous improvement, establishes goals, ensures readiness of the team, and translates goals into action. Tech savvy and strong proponent of social media.
- Personal Development Oriented and Capacity Builder: Committed to ongoing professional development for self and for staff. Effectively grows operational and staff capacity developing a topnotch workforce and the processes that ensure the organization runs smoothly. Demonstrates resourcefulness in setting priorities, proposing new ways of creating efficiencies, and guiding investment in people and systems.
Minimum Education and Experience Requirements
- Bachelor’s degree.
- Career history of progressive responsibility to include leadership experience across multiple teams and projects, including supervisors and managers.
- Demonstrated experience interpreting and communicating a strategic vision into actionable, multi-year plans with goals, objectives, and operational models to achieve them.
- Proven track record in sound operational management, and motivating supervision of others.
- Exemplary financial acumen, including proficiency in cash flow and profit/low statements, debt, investment, and asset management.
- Proven skills in examining, developing, reengineering, and recommending financial and technology policies and procedures.
Preference given to:
- Advanced degree: Master’s in Business or Nonprofit Management.
- Nonprofit work experience.
- Experience as a Board liaison, supporting committees and building mutually beneficial relationships.
- Experience with Habitat and/or Housing Finance is a plus.
- Courage: Able to confront difficult issues with a calm & clear approach. Well organized.
- Loves to learn: Desire to learn and a passion to be a part of a great organization.
- Anti-racist: Actively learning and aware of influences of systemic racism and their own personal biases.
- Strong communication skills: Able to work through tough decisions in person and in writing.
- Friendly, Trustworthy and Dependable.
Work is typically performed in an office environment, but does involve work at construction sites on occasion, requiring a hard hat, and other various locations for events.
Candidate Application Guidelines
This national search is being conducted and led by Michael Negrón. All submissions are confidential. To express an interest, candidates should include a resume and cover letter, and apply to:
Search@negronconsulting.com with subject heading: Habitat for Humanity North Central Connecticut COO.
Please indicate how you learned of the opportunity, along with salary expectations. All applications will be acknowledged and kept strictly confidential and will be accepted until the position has been filled. Please submit your candidacy within 15 days of the position posting date. No direct phone calls or applications sent to HFHNCC will be reviewed or qualify as candidacy for the position.
Habitat for Humanity of North Central Connecticut is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.
About Hartford, Connecticut: Hartford is centrally located between Boston and New York City and 20 minutes from Bradley International Airport. Cultural sites include: Harriet Beecher Stowe Center; Amistad Center for Art & Culture; Mark Twain Museum; a new minor league baseball stadium; riverfront activities; and the UCONN basketball teams and tournaments. Area educational institutions include: Trinity College, St. Joseph’s University, University of Connecticut, University of Hartford, Capital Community College and Manchester Community College.