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Database and Donor Engagement Specialist

Friends of the Children-Boston
Job Title: Database and Donor Engagement Specialist
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Job Search Ends:
December 31st, 2022
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Mission: Friends of the Children-Boston was founded in 2004 with a mission to impact generational change by empowering youth who are facing the greatest obstacles through relationships with professional mentors – 12+ years, no matter what.

Organization: Friends of the Children was built around a simple solution: enter their lives early, provide them with a dedicated, caring adult and stay by their side, no matter what. At Friends-Boston, we pro-actively identify kindergartners facing the toughest challenges and the most significant barriers to future success, but who we believe possess untapped limitless potential. We then relentlessly dedicate our resources to them by providing a paid professional mentor (Friend) for their entire school aged years – kindergarten through graduation, no matter what. We call the children we serve “Achievers” to demonstrate our belief in their potential to succeed, just as we call our professional mentors "Friends" because they are forming meaningful relationships with our youth. Friends-Boston’s long-term goal is that Achievers will graduate from high school and succeed in college.

Position Description

The Database and Donor Engagement Specialist will play a critical role in and be responsible for delivering operational and donor engagement support functions helping the Development Department achieve our $18 million 5-year growth plan. The Database and Donor Engagement Specialist will be responsible for supporting operations and prospect research/donor engagement functions of the Development Department – including, but not limited to gift processing, acknowledgements, executive support in prospect and donor profiling, direct appeals, special projects including holiday giving programs, events, administrative duties, and other agency fundraising efforts. They will maintain accurate prospect, donor and grants tracking information in Little Green Light, manage wealth screeners for prospect research, and manage other event and prospect management software as needed. The Database and Donor Engagement Specialist will also provide accurate and timely processing of gift and acknowledgment correspondence and create systems to manage holiday and other Achievers giving programs.

Essential Duties & Responsibilities

Prospect Research & Donor Engagement (approximately 50%)

  • Provide support to Development team to make sure that fundraising goals are met. Working with the Development team and Executive Director, help identify donors and gifts in achieving projected revenue plan.
  • Collaborate on data-informed marketing strategies and expansion initiatives. Identify methods for strengthening existing recruitment and stewardship efforts, and explore opportunities for new donor prospects and giving campaigns.
  • Identify donors and prospects that require a special acknowledgment from the Executive Director (ED) or Director of Development (DoD).
  • Work proactively with Development team to review and revise criteria and make recommendations for targeted mailing lists, alignment with best practices, and optimal usage of prospect and donor data.
  • Research, analyze, and confirm wealth and asset information of individuals to help develop and monitor the available pool of new fundraising prospects and existing donors. Using wealth screening and Little Greenlight databases, other industry tools and best practices, the Manager will assess, confirm, and store this confidential information with a goal of 25-30 prospects to review per month.
  • Following department operating procedures, conduct research on prospects while utilizing web-based research tools (DonorSearch, Philanthropy Mass, GrantsStation, NOZA, SEC and FEC filings, Market Watch, Forbes, Bloomberg Businessweek, major news outlets, credible websites, etc.), internal checklists, and internally-produced information to collect and analyze philanthropic and biographical information.
  • Meet frequently with the DoD & ED to provide the above needed information for prospect strategy documents.
  • Assist the DoD with arranging Donor meetings and engagement opportunities.
  • Lead and manage special donor engagement projects, such as Friends-Boston’s Holiday Giving Program including Frosty’s Friends, Coats, and other giving programs.
  • Assist with special events and other development activities including but not limited to the Friend Raiser, YPB events, House Parties, Open Houses, and the Rodman Ride for Kids.
  • Organize and compile donor mailings, informational packets, correspondence and related materials in response to donor inquiries.
  • Assit with the Young Professionals Board.
  • Provide general administrative support to the Development department, such as scheduling meetings as required and maintaining development office inventory.

Database Management & Gift Processing (approximately 40%)

  • Serve as the primary administrator for Friends-Boston’s Fundraising/CRM database – Little Green Light (LGL) as well as supplemental giving databases including but not limited GiveLively and DonorDrive.
  • Maintain accurate and up-to-date constituent, event, gift records, and other donor information with supporting documentation in LGL.
  • Work with the Development team to track prospects and donors.
  • Continually push the evolution of LGL by collaborating with colleagues on new ways to leverage system's functionality to address user pain-points and achieve goals.
  • Produce analytical lists/reports to evaluate fundraising progress, including donor reports, contact and giving histories, and prospect clearance status and other queries.
  • Review and correct prospect and donor mailing information in lists and database, and provide final scrubbed list to senior staff for review.
  • Respond to requests for planned and unplanned mailing lists, donor and gift data in a timely manner.
  • Monitor new LGL released features/apps and functionality to provide recommendations to management; provide support to troubleshoot issues and identify resolutions.
  • Ensure and enforce data integrity and standardization; monitor, input, review, and approve data in LGL.
  • Enter and update gift and donor records in LGL to efficiently provide accurate contribution revenue reporting and donor acknowledgment correspondence.
  • Input daily contribution (cash and Gift-In-Kind) details into LGL in accordance with Gift Batch Entry processes.
  • Produce donor correspondence, including solicitation and acknowledgment letters and manage the timely acknowledgement (within 72 hours) of all contributions. Flag gifts needing special acknowledgement by ED and DoD within 48 hours of gift receipt.
  • Scan and file signed letters in organized, retrievable manner.
  • Ensure effective and accurate communication/gift records with the finance department.
  • Liaise with the finance department, ensuring that development department receives proper financial information for gift reconciliation.
  • Produce donor giving statements as needed and requested by staff and donors.
  • Manage employee giving matching gift applications and tracking.
  • Coordinate the processing and distribution of in-kind gifts.

Organizational Support (approximately 10%)

  • Support organizational fundraising efforts, including but not limited to, events, donor cultivation, annual mailing, and funder visits.
  • Support programmatic efforts and events as needed and when appropriate.
  • Actively contribute and participate in organizational-wide activities to advance the overall success of our organization and delivery of our mission.
  • Other duties as required.

Required Experience

Position Requirements (Education, Experience, Knowledge, Skills, Abilities, Work Demands)

  • Bachelor's degree and minimum of two years’ experience in database administration or fund development.
  • Experience managing and maintaining CRM data, including thorough experience in reporting, data entry, processes and campaigns.
  • Experience with Little Green Light and or similar donor database administration and implementation required.
  • Understanding of fundraising cycles and best practices, donor engagement strategies, and donor stewardship is required.
  • Ability to define problems, collect data, establish facts, and draw conclusions.
  • Demonstrated ability to manage multiple projects concurrently under deadline pressure and changing priorities.
  • Ability to solve problems creatively in order to meet organizational goals and objectives.
  • Ability to review the work of others to ensure conformance to standards.
  • Strong communications and writing skills with the ability to interact effectively across a broad spectrum of staff, both orally and in writing, is required.
  • Strong focus and acumen with data, data synthetization, reporting, and analysis.
  • Enjoy working independently and as part of a team.
  • Ability to represent Friends-Boston at fundraising events and meetings and to work well with a broad range of constituencies.
  • Ability to maintain high level of donor confidentiality.
  • Ability to work occasional evenings and weekends as event and project deadlines dictate.
  • Able to travel to meetings and events as needed.
  • Must be willing to join a quick-paced energetic Development team, and work with a group of talented, committed volunteers.
  • Strong computer skills required. Knowledge of Microsoft Office, Google Suite, and fundraising and/or prospect research databases strongly preferred.

How to Apply

Application Information

Friends of the Children-Boston offers a collaborative team of colleagues who are passionate about the mission and a flexible working environment. Salary $50,000-55,000.

To apply, candidates should review the Friends-Boston website and submit a resume and thoughtful cover letter explaining why you would like to be considered for this position to stacy@friendsboston.org.

Stacy DellOrfano

Friends of the Children-Boston

184 Dudley Street, Suite 100

Roxbury, MA 02130

Friends of the Children-Boston is an Equal Opportunity Employer. www.friendsbsoton.org 

133 Federal Street, Suite 802 | Boston, MA 02110
Phone: 617.426.2606
© 2019 Philanthropy Massachusetts