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Director of Planning & Quality Improvement

Community Teamwork
Job Title: Director of Planning & Quality Improvement
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Job Search Ends:
February 18th, 2023
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Director of Planning &  Quality Improvement

Are you interested in a position that will make a difference in your life and the lives of others?  Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 11 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency


We are seeking a Director of Planning and Quality Improvement who will provide leadership in advancing the mission of the agency by ensuring effective, high-quality strategic planning and program development strategies. The Director leads in the development of a comprehensive community needs assessment, has overall responsibility for all grant proposals leaving the agency, and for ensuring compliance with all Community Services Block Grant (CSBG) and United Way requirements. The Director is also responsible for developing and maintaining Agency-wide program compliance activities which monitor and improve the effectiveness of Agency Services. The Director will champion continuous improvement efforts for all agency programs by ensuring that all programs have performance and outcome measures regularly assessing program success in achieving these measures.

Responsibilities Include:

  • Oversee the development, monitoring, and reporting of the agency’s Strategic Plan and Community Investment Plan (CIP) including appropriate long and short-term strategies for advancing agency goals.
  • Oversee CSBG compliance reports including the three-year Community Needs Assessment and Strategic Plan, Organizational Standards, Community Action Plan, semi-annual Program Progress Review Reports and the Annual Plan in accordance with Results Oriented Management and Accountability (ROMA) and the National Indicators.
  • Oversee implementation of the agency’s Case Management System, including participating in regional user groups and collaborating with software vendors and agency partners.
  • Serve as the central gateway and repository for all grants leaving the agency to ensure quality of applications and relevance to agency’s strategic direction.
  • Serve as project manager for the DHCD triennial monitoring. 
  • Receive, review and archive all corrective action plans, non-compliances and regulatory reviews received by all programs. 
  • Monitor completion of corrective actions, regulatory and contractual responses and report to Chief Executive Officer, Chief Program Officer and Chief Financial Officer of program responses, completed and accepted corrective responses and incomplete or delinquent responses.
  • Receive, review and archive program goals and objectives. Work with Division Directors to offer assistance and support in the selection and formulation of appropriate goals.
  • Work with Division Directors to ensure timely completion and submission of monthly Board Program Reports, including completion of Dashboard data sets.
  • Assist and collaborate with programs in their preparation for scheduled regulatory, licensing and contract reviews to develop work plans and prepare documentation for such external review.
  • Receive, review and archive program policies and procedures.  Review for content and clarity including: responsiveness to regulatory and contractual standards; messaging and directions to staff; and, consistency with agency mission, vision and values.
  • In collaboration with the Chief Program Officer, conduct periodic internal program audits to both respond to identified program performance issues and to provide periodic and scheduled program assessments to enhance program performance and quality.
  • Develop and coordinate program self-assessment tools and assist program managers to conduct self-assessments, including those that are required by funding sources.
  • Receive and analyze results of Consumer Satisfaction Surveys, and identifies areas for program improvements to better respond to agency consumers. 
  • Assist Division Directors to plan and carry out focus groups to receive feedback and suggestions from consumers of particular agency services and work to develop plans to respond to consumer feedback from both surveys and focus groups.
  • Regularly review program utilization and fidelity to agency case management practices and data entry into case management data base(s).  Participates in agency work groups and committees focused on Case Management Integration, both in practice and in data base entries.
  • Provide supervision and support to the Grants and Planning Manager, Grants Coordinator, and Data Coordinator.
  • Participate as a member of the Senior Leadership Team.


Qualifications include:

  • Master’s Degree preferred. Bachelor’s Degree in related field such as Public Administration, Public Health, Fiscal Management or Human Service-related field required.
  • 5-7 years in grant/compliance, program evaluation, risk management, program evaluation, quality improvement, and/or process improvement is required.
  • Demonstrated leadership skills and proven ability to motivate, organize and convene people and groups.
  • Ability to maintain confidentiality within the workplace.
  • Strong proven leadership and decision-making abilities.
  • Demonstrated ability to comprehend and work with complex governmental regulations. 
  • Ability to work in collegial manner with colleagues; able to “partner” with such individuals to achieve compliance and program improvements.
  • Ability to articulate program goals and policies to participants, other community agencies, and vendors.
  • Experience in program planning and administration.
  • Proficient computer skills required in computer software, data collection systems and data presentation.
  • Excellent organizational, interpersonal, oral and written communication skills.
  • Sensitivity to the needs of the participant population.
  • Good working knowledge of community resources available to low-income individuals and families.
  • Bilingual skills (English/Spanish or English/Khmer) a plus.
  • Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up CTI’s clientele.

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.

TO APPLY:  If you are interested in this position, please click on the URL below:


For more information, please visit our website:  www.commteam.org.

Thank you for your interest in Community Teamwork!

133 Federal Street, Suite 802 | Boston, MA 02110
Phone: 617.426.2606
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