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ESOL Customer Service Instructor and Career Counselor

Boston Chinatown Neighborhood Center
Job Title: ESOL Customer Service Instructor and Career Counselor
Job Type:
Job Search Ends:
August 31st, 2022
Organization's Website:

Position Overview

The ESOL for Customer Service Instructor/Career Counselor serves unemployed and underemployed adult immigrants through BCNC’s ESOL for Customer Service job training program. Primarily, the Instructor/Career Counselor is responsible for implementing a student-centered, outcome-driven skills training curriculum focused on English for employment and basic customer service skills, with the goal of preparing students for entry-level customer service positions in the Boston area. Students generally have a high beginner to intermediate level of English. This position is full-time (37.5 hrs/wk), and is based at BCNC’s Boston site at 38 Ash St. The ideal start date is August/September 2022.

Teaching Commitment: Current: 15 hours per week (12 hours in person/3 hours remote); ten weeks per cycle; four cycles per program year. Future: 20 hours per week; eight weeks per cycle; four cycles per program year.

Compensation: $44,000-$46,000 per year


Teaching and Curriculum Development 80%:

  • Implement and refine a skills training curriculum to prepare adult immigrants for entry-level customer service positions.
  • Develop and teach four eight- to ten-week training cycles per program year, including
    • Using formal, written lesson plans that are tied to the class syllabus and curriculum
    • Building a sense of community in the classroom
    • Integrating English language skills, study skills, basic computer skills, interpersonal skills, and other skills relevant to customer service work
    • Teaching job search skills, including but not limited to completing job applications, resume writing, preparing for interviews, and job retention skills and attitudes
    • Incorporating differentiated instruction to serve students of varying levels of English, students with limited education, and students with learning disabilities or other challenges
    • Incorporating common student learning goals.
  • Conduct training entirely in English.
  • Coordinate with the Employment Specialists to incorporate presentations on workers’ rights and social supports for job seekers in the U.S., as well as tours of employer partners.
  • Assess and record student progress at multiple points throughout the cycle; follow objective criteria for assessing student abilities.

Career Counseling 11%:

  • Meet individually with 2-3 students weekly to set goals, develop educational and career plans, and identify entry-level jobs that will help them reach their long-term employment goals.
  • Match job and/or job training requirements with student qualifications, to refer qualified students to appropriate employers and training programs.
  • Assist students in resume preparation, applying to jobs, and practicing for job interviews.
  • Advise other career counselors on student progress in class and weekly career counseling objectives.

Other Responsibilities 9%:

  • Maintain accurate and timely student records.
  • Contact absent students, following program policy.
  • Conduct speaking and writing English intake assessments for all applicants; interview applicants to assess their fit for the training.
  • Assist other program staff in advertising the job training
  • Network with other workforce development professionals to learn and share best practices.


What We Look For

  • Bachelor's degree in a related field with at least two years of experience teaching adult English language learners.
  • Knowledge and practical application of research-based teaching methods.
  • Excellent written and oral communication skills.
  • Hands-on experience with educational technology, Microsoft Office, and the Google Suite, with the ability to integrate these tools into the classroom.
  • Ability to conduct online/remote learning.
  • Experience in curriculum development.
  • Good project management skills. Ability to balance multiple priorities concurrently and to work in teams.
  • Self-driven and results-oriented, with a positive outlook and a clear focus on high-quality service.
  • Flexible about researching and adopting new research-based methods for teaching English and employability skills.


  • Familiarity with and/or experience in the customer service industry and its career pathways.
  • MA in TESOL or other TESOL credential.
  • Experience teaching Chinese immigrant learners.
  • Knowledge of Massachusetts English Language Proficiency Standards for Adult Education (MA ELPS).


Working Conditions

  • Must be available to work a flexible schedule with the possibility of local travel during the workday. 
  • Work is performed primarily in a standard work environment, including the operation of computer equipment, and physical demands associated with a traditional work setting, e.g., walking, standing, communicating, and other physical functions, as necessary.

What We Offer

  • Competitive Benefits Package
  • 403B Retirement Plan
  • Paid Time Off
  • Paid Holidays
  • Professional Development
  • Work-Life Balance 

How to Apply


Please Note

BCNC requires all employees to receive COVID-19 vaccinations as determined unless a reasonable accommodation is approved. The face mask is required all the time, except for eating and drinking. You must be authorized to work in the United States. BCNC does not provide sponsorship for an employment work visa.


BCNC is an equal opportunity non-profit organization that supports diversity and encourages all employees and applicants to apply. BCNC is committed to non-discrimination and equal opportunity for all without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by Federal, State or Local laws.

133 Federal Street, Suite 802 | Boston, MA 02110
Phone: 617.426.2606
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