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Operations Manager

Job Title: Operations Manager
Job Type:
Job Search Ends:
April 30th, 2020
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ArtsBoston seeks an experienced operations and finance professional who is passionate about the arts and shares our vision of a vibrant, inclusive arts and culture sector that enriches the lives of Greater Boston’s residents and visitors. 


The mission of ArtsBoston is to support and grow the arts and culture sector by connecting arts organizations with audiences, and audiences with arts organizations. In support of our 175 member organizations, we provide vital research and audience-building programs that encourage participation in arts and culture, stimulate demand, and increase attendance. We influence public policy and local investment in the arts by demonstrating to civic leaders and private industry the sector’s positive economic and social impact.

Anti-Racism/Diversity Statement

ArtsBoston fosters relationships within the arts community and across the civic sector to break barriers, create opportunities, and weave the arts, culture, and creativity into the fabric of the region. We advocate for a fair and inclusive arts community working to dismantle systems of oppression and eliminate biases in our culture – and within ourselves. We recently updated our strategic plan to leverage our greatest strengths and are investing in our own internal culture, including our own racial equity practices.  We seek candidates who embrace social justice, equity, and inclusivity, are personally committed to evolving their own cultural competence, and are excited about helping ArtsBoston deepen its impact in the Greater Boston region.

The Operations Manager makes critical contributions to ArtsBoston’s success in the areas of finance, business planning and budgeting, human resources, administration, and IT. Reporting to and working closely with the Executive Director, the Operations Manager ensures that our day-to-day operations run smoothly and supports a wide range of administrative activities. They will take initiative in researching, recommending, and implementing process improvements and system upgrades. The Operations Manager supervises a part-time accountant. 


  • Ensure that all aspects of ArtsBoston’s financial systems and processes operate accurately, efficiently, and on time
  • Lead annual budgeting process and ensure annual goals are monitored
  • Work with bookkeeper on weekly, monthly, and annual financial reporting – including annual audit and required filings
  • Create budgets and financial tracking for grants and programs
  • Work with Treasurer to lead Finance Committee communications and meetings
  • Work with Executive Director on long-range financial planning
  • Ensure that staff receive training and guidance on financial policies and procedures; review and update policies and procedures as needed and at least annually  

Human Resources

  • Further develop ArtsBoston’s human resources and administration, enhancing professional development, compensation and benefits, performance evaluation, training, and recruiting 
  • Engage staff and Board to develop and maintain a welcoming and inclusive culture, ensuring that employees have a comfortable place to work and learn, regardless of their race, gender, age, ethnicity, socioeconomic status, sexual orientation, or disability 
  • Ensure all HR systems are up to date and in compliance with all regulations
  • Maintain up-to-date employee handbook 
  • Create onboarding process and materials for new hires that reflects organizational culture and core values
  • Coordinate ongoing trainings to build team morale and ensure a joyous, respectful work environment 
  • Administer HR paperwork and reporting including payroll processing
  • Maintain and expand employee benefits and ensure participation
  • Act as point person for any HR questions or issues that arise 

Operations and Administration

  • Execute and maintain leases and contracts; manage vendor relationships
  • Maintain and recommend upgrades to technology systems with IT consultants
  • Oversee office management, including supply orders and organization, and equipment maintenance needs 
  • Manage logistics and record-keeping for staff, Board, and other meetings
  • Other duties as required


Knowledge and Experience

  • Bachelor’s degree (or equivalent); 4-6 years of experience working in operations and finance 
  • Excellent writing skills with a demonstrated ability to express ideas clearly and concisely, including editing and creating original materials
  • Knowledge of non-profit accounting
  • Knowledge of a broad range of human resource strategies and practices
  • An understanding and awareness of diversity, equity, and inclusion issues and best practice 
  • Good judgment with the ability to effectively manage the expectations of others, make sound decisions, and elevate issues as needed
  • Demonstrated ability as a “self-starter” who shows the initiative to carry assignments beyond the original instruction in anticipation of future opportunities 
  • Strong organizational skills; deadline and service driven
  • Highly proficient Microsoft Office Suite skills a must

Personal Qualities

  • A positive, empathetic person who respects diverse perspectives
  • An optimistic attitude and ability to motivate people
  • A creative problem-solver
  • Focused, flexible, collegial, and team oriented
  • Engenders trust; self-aware and open to feedback
  • Curious and willing to learn
  • Operates with a high degree of integrity and respect
  • Passionate about making a difference
  • Fun and a good sense of humor


This position is full-time, with occasional weekend and evening hours required for special events. Salary is commensurate with experience but budgeted at approximately $55,000 - $65,000. ArtsBoston offers comprehensive benefits including 100% medical insurance, 100% dental, an FSA plan, life insurance, long-term and short-term disability, and a 401k retirement savings plan PLUS frequent opportunities to attend arts performances and events. ArtsBoston is committed to hiring individuals who reflect the diversity of Greater Boston. People of color, members of the LGBTQ community, and people with disabilities are strongly encouraged to apply.


Cover letter and resume to our search consultant, Gale Batchelder, at g.batchelder@newleadershipgroup.com. Please put “ArtsBoston Operations Manager” in the subject line. We will be interviewing on a rolling basis until the position is filled.


133 Federal Street, Suite 802 | Boston, MA 02110
Phone: 617.426.2606
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