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Temporary MA Program Administrative Support (Remote)

Parenting Journey
Job Title: Temporary MA Program Administrative Support (Remote)
Job Type:
Job Search Ends:
December 31st, 2021
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At Parenting Journey (PJ), we are working towards the day when every family has what they need to thrive and succeed. Our work is rooted in the belief that all parents want what is best for their children; but, we also recognize that some parents cannot reach their full potential because of layers of injustice that disproportionately impact communities of color, low-income families, and immigrants. In response to intergenerational trauma caused by racism and poverty, our evidence-based programs cultivate the inherent strengths and capabilities of parents because research shows improved mental health and wellbeing for parents also translates to better outcomes for children and families. We use evidence-based interventions that prove that the entire family thrives when parents adapt to stress, decrease anxiety, and have healthy interactions with others. In 2017, through rigorous research we proved that the PJ model is an effective parenting intervention that significantly reduces stress and promotes family and child well-being.

Since its founding in 1982, PJ has refined and adapted its model and program offerings to best partner with families and communities. Today, PJ uses an interdisciplinary approach to create change in individuals, institutions, and state and local policy to uplift families and ensure that we live in a society where everyone thrives. In 2018 we launched a new service delivery model aimed at accelerating change by embedding our services and approach into the infrastructure of allied organizations. We work with over 2,000 staff at nearly 300 organizations across Massachusetts and New York to deliver high-impact programs that touch families throughout the Northeast.

At Parenting Journey, we own our intentions and actions, and the impact they have on others.  We honor our past while embracing innovation and opportunities for growth.  We are focused on our 90-day REDI (race, equity, diversity, and inclusion goals).  We approach projects, opportunities, and conflicts with agility and the desire to learn. We work to communicate with transparency. We celebrate and have fun with each other.


  1. We trust that all parents want what is best for their children.
  2. We acknowledge that there are external factors and obstacles, including systemic injustice like racism, that prevent many parents from realizing the futures they, and their families, deserve.
  3. We believe resilient parents are a catalyst for social change, and that all of us have a role to play in harnessing this power to build strong communities.



Reporting to the MA Program Director (PD), the Program Administrative Support (PAS) will provide support to the Program team. The PAS will provide excellent customer service to agency consumers, utilize SalesForce data base, contribute to the creation, management and  implementation of effective systems for program delivery. This role requires an experienced professional who is dynamic and with strong organizational skills.



This ​part-time ​position (up to 25 hours/week) ​​encompasses the following ​primary accountabilities:

  1. Point person for customer inquiries via phone and email.
  2. Support for the planning and implementation of Parenting Journey Groups including managing waitlist, developing/updating forms, record keeping, SalesForce database management, DCF billing.
  3. Provide general administrative support for the MA Program team.
  4. Participate in special projects that may be needed throughout the organization, as assigned.
  5. Possibility of supporting Parenting Journey training with increase of hours.
  6. Other duties as assigned.



Critical ​core ​competencies ​for ​successful ​performance ​in ​this ​role ​are:

  • Excellent communication skills including ability to engage in positive interactions with diverse populations.
  • Ability to create and foster a healthy and positive work environment.
  • Must be able to follow directions accurately and carry out or communicate effectively tasks to other co-workers as needed.
  • Ability to handle multiple tasks and priorities simultaneously and to consistently meet all deadlines.
  • Well organized, highly detail-oriented and accurate, and able to work independently.
  • Ability to ethically handle confidential information and adhere to agency policies.




The PAS is highly adept at working independently and with a team. She/he/they has a strong track record of meeting deadlines and achieving. In addition, she/he/they will also demonstrate the ability to foster and support a strengths-based, collaborative organizational culture. Important attributes include high integrity, sound judgment, enthusiasm, optimism, and the ability to value diverse perspectives and treat all persons with dignity and respect.




  • BA/BS Degree and 3+ years previous work experience in community program delivery in the nonprofit sector preferred.
  • Excellent interpersonal skills, strong organization skills with ability to handle multiple project assignments. Effective problem-solving skills.
  • Strong computer skills necessary, proficient in Microsoft Office and Google platform. Previous data base experience required with SalesForce experience preferred.


JOB TYPE: part-time, temporary, remote


SALARY: $20/hour



Parenting Journey is an equal opportunity employer and all qualified candidates are encouraged to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please email a cover letter and resume to joinourteam@parentingjourney.org.  For more information about Parenting Journey, please visit our website at www.parentingjourney.org.

133 Federal Street, Suite 802 | Boston, MA 02110
Phone: 617.426.2606
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